Help

Your Order
How to Check My Order Status
The order status page updates in real time as the status of the shipment changes. Check your email, it's also part of the confirmation email. Let us know if you don't have it.

Possible statuses are:

Confirmed : You have successfully completed a checkout, but we have not shipped or fulfilled the order yet. This is a good time to capture payment.
On its way : We have marked the order as fulfilled or partially fulfilled, and the shipment is in transit.
Out for delivery : The shipment has arrived in your area and will be delivered soon. For an InStore Pick-up, your order will be ready to pick up 24 hours after receiving this notification.
Delivered : Your product has been delivered.
You can also find your order from your account page.

Modify or Cancel an Order
Once you click on "Complete order", your order begins processing and cannot be changed.
Our system process orders in real time but we may be able to catch it before it's shipped, don't wait and Contact Us.

Means of Payment
We accept MasterCard, Visa, Paypal, Discover and Diners.

Security and Confidentiality
Rest assured that your data are safe . We go the extra mile to guarantee that nobody ever lays eyes on your credit card number by delegating it to experts from payment processing.

To protect you, we also use a standard protocols like Secure Socket Layer (SSL) encryption for every transaction between our systems and your computer.


But if you are in the Bay area, call one of our store and they may be able to assist.

Discount Codes and Giftcards
Gift cards

Gift Cards are available online and in store. If you purchase them online, they are usually send to you by email within 24 hours. We don't offer gift cards by mail for now. Learn more about gift cards terms and conditions here.

Discount Coupon Codes

Our prices are already among the lowest you will find on the market. We works around the clock to lower our prices so that we can make sports more accessible for you. We are proud to create innovative sports products for the everyday person.

If you have a discount coupon code, enter it during the checkout process.

Unauthorized use of promotion codes will make your order cancelled. Decathlon is not responsible for the publication of these unauthorized codes and they will not be honored in our stores or online.

Product and Stock
Shoe Size Disclaimer
Most of our products are designed in Europe. You may find a tag on your product with a different size than usual. No worries, just try it on! We have your back if you want to make an exchange. Check our Return Policy.

Size Guide
Most of product pages have a size guide. If you can't find it, visit our Size Guides page.

Our Prices
We take a lot of pride in providing high-quality products sold at the true cost.

When we create a product, we ask ourselves, “What is the lowest possible price we can sell this product for?” We work tirelessly to lower our prices so that we can offer you the best price for quality value.

We are so proud to create innovative sports products for the everyday person. Visit us in store or ask us a question online about how we manage to conceptualize, build and engineer innovative products at a fair price around the world. We are excited to share this new concept with our friends in the USA.

Didn't find what you were searching for ? Ask us directly !
Contact us